Hi, We're truly sorry to hear about your experience, and this is certainly not the Tabassum experience we strive to deliver. We aim for perfection in every piece, and regret that we fell short in your case.
As a ready-to-wear brand, our sizing is based on standardized measurements listed in our size chart. We do not offer tailor-made sizing, so the fit may vary if personal measurements differ from our standard sizes.
Regarding the damaged dupatta, we’d appreciate it if you could share a photo of the issue. Our team will review it promptly and offer a suitable resolution.
Thank you for bringing this to our attention.
— Team Tabassum