Hi Parvez,
Thank you for sharing your feedback.
As mentioned in our previous conversation, garment fit can vary based on factors such as fabric type and whether the outfit is lined or not. For instance, the Nayyara outfit you ordered previously is unlined, while the Neelma outfit is made of cotton net and is lined, which may result in a slightly different fit.
To address your concern, we kindly requested that you share the measurements of the Neelma outfit to ensure they align with our size chart. If there is any discrepancy, we are more than willing to offer an exchange or refund. However, we have not yet received the requested measurements from you.
We remain committed to resolving this matter to your satisfaction and look forward to hearing from you. Please feel free to reach out anytime.
Thank you, and have a great day!
Best regards,
Tabassum