Hi, I hope you’re doing well.
At Tabassum, we strive for perfection and we’re sorry to hear your experience with us has been less than.
Nigaar is one of our premium products and uses the highest quality fabric and finishing. If you can please share pictures of what the issue was with your order, we may be able to look into it further and offer a solution that is suitable to you. Without visual references, we are currently unable to help you. If you’re dissatisfied with your purchase and would like to return the outfit, please note we do have a refund policy in place and will be more than happy to assist you with it. I’m sharing the link to our refund/ exchange policy here for your reference;
https://shoptabassum.com/policies/refund-policy
Looking forward to hearing back from you and offering an amicable solution for your issue.
Thank you and kind regards,
Team Tabassum