Dear Hafiz Habib,
Thank you for sharing your feedback. We’re sorry to hear that you were not satisfied with your recent purchase.
We would like to address some of the concerns you raised:
1. We take great care to ensure our size chart accurately reflects the measurements of our garments. However, we noticed a discrepancy in your review—you mentioned ordering a size Medium on our website, yet referenced fit issues with a size Large. This inconsistency makes it difficult to assess the exact issue. Our patterns are specifically designed to flatter the body and align with the measurements provided in the size guide. We kindly recommend reviewing the size chart before placing an order to ensure the best fit.
2. We see that you’ve ordered several items from us in the past without any fit concerns. This suggests that the size chart has previously worked well for you. If you had reached out to us directly about this particular issue, we would have been more than happy to help resolve it effectively.
3. If the measurements in the size chart do not align with the garment you received, we encourage you to contact our customer service team with photos of the item. This will help us investigate the issue thoroughly and offer a fair resolution.
4. If you remain unhappy with the items, please note we do have a no questions asked refund policy in place. You can read the details here and reach out to us accordingly:
https://shoptabassum.com/policies/refund-policy
We greatly value your loyalty and feedback. Please know that we’re here to ensure you have the best possible shopping experience with us.
Best regards,
Team Tabassum