Hi, I hope you’re doing well.
Thank you for reaching out to us. At Tabassum, we strive for excellence, and I’m sorry to hear your experience didn’t meet those standards.
Husn-Aara is one of our best-selling products, and we regret that it didn’t meet your expectations. Please note that it is crafted from two-tone silk fabric, and we ensure that our products match what is represented on our website in terms of textiles and silhouette. We even have the flare measurements mentioned on our website to ensure a transparent shopping experience for our patrons.
Please note, we take pride in offering high-quality items at fair prices, which also support fair wages for our artisans.
We do, however, understand if the outfit doesn't reflect the expectations you had in mind when placing your order with us.
If you are dissatisfied with your purchase and would like to return the outfit, we have a refund policy in place.
We look forward to resolving this matter for you.
Thank you for your understanding.
Best regards,
Team Tabassum